FAQs
Below are some of are common questions about product
What materials are Mooshii products made out of?
Mooshii's mat-based essentials now extend to include baby sleep and developmental products, including loungers and pillows made from 97% bamboo. Rigorously tested for safety (FDA approved + CPSC certified), our versatile items offer utmost convenience for parents. Free from toxins like BPA, BPF, BPS, PVC, lead, cadmium, and phthalates, our products prioritize your baby's health. The non-porous surface inhibits bacterial growth, and sourced from natural resources, they are sustainable and durable. Our commitment to child development introduces Mini and Happy Utensils, blending silicone with nylon for toddlers/preschoolers to refine crucial skills. Mooshii ensures toxin-free usage, setting a standard of excellence in every essential product, including those tailored for baby sleep and development
Are Mooshii products safe?
All Mooshii products are manufactured using the highest quality materials that comply with applicable worldwide requirements for mechanical, chemical and labeling. Products are tested annually by a third-party laboratory to ensure compliance with applicable US requirements, including rules, regulations, directives and standards for the geographic region in which they are distributed.
Is Mooshii the original inventor of these products?
All our products are uniquely designed by the Mooshii LLC founder, ensuring innovation and excellence in every piece. As we have expanded our portfolio, the design process has incorporated our in-house Pediatric Feeding Specialist, rigorous testing and a commitment to creating all types of gear that will help your little one thrive through sleep, teething, and mealtime with our thoughtfully crafted and innovative products at Mooshii.
Purchasing & Shipping
How can I expedite the delivery of my order?
To receive your order faster, simply choose the convenient shipping option during the checkout process. We offer various shipping methods with different delivery timeframes to suit your needs. Selecting an expedited shipping option will prioritize the processing and dispatch of your order, ensuring it reaches you in a shorter time frame. Please review the available shipping options at checkout to choose the one that best aligns with your delivery preferences.
Are Mooshii products available outside of the United States?
We do not ship internationally from www.mooshii.com
I made a mistake on my order! What do I do next?
No problem at all - we all make mistakes! Email team@mooshii.com and we can help.
How do I get free shipping?
We offer free standard shipping for orders within the contiguous U.S (not including Hawaii, Alaska, Virgin Islands, and Puerto Rico). Please note that the total cost of your order must be over $65.
Returns
What's your return policy?
We want you to be happy! We will gladly provide a refund for unused products returned within 30 days of purchase. We are unable to accept returned items that have been used. If you need to return your mat(s) please visit shipping & returns. You will be given step-by-step instructions on the return process.
My package is showing as delivered, but I am unable to find it anywhere. Where is it?
Tracking information created by the carrier is sometimes incorrect. We recommend that you wait 1 - 2 business days to see if the carrier is able to deliver your package, or give them a call to check on your order. You may also want to check with neighbors to see if your package was delivered to them by mistake. If you do not receive your order within 7 days of your tracking update, please reach out to our support team at team@mooshii.com.
I’m missing or received an incorrect item in my order. What can I do?
We’re sorry to hear about the mix-up in your order! Please reach out to our support team at team@mooshii.com within 14 days of receiving your order for further assistance.
